At Elderly Companion Services, we prioritize your privacy and the protection of your personal data across all our platforms. This Privacy Policy details our commitment to adhering to various privacy laws, including Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and more.
This policy is your guide for understanding how we handle personal data when you interact with our applications, services, products, and websites that display this Privacy Statement. Please note that this policy does not apply to external platforms, applications, products, or services that may be accessed through links on our platform, each of which has its own privacy policy.
Our processing activities cover various scenarios where your data might be involved, such as when you:
- Use our applications and services as an authorized user
- Visit any of our websites referenced in this Privacy Statement
- Engage with us through communications like newsletters, emails, calls, or text messages/SMS
We collect diverse types of personal data to provide and improve our services. This includes:
- Account details you provide when setting up an account with us
- Information required for payment processing
- Financial records necessary for service fulfillment
- Records of your purchases made through our platforms
- Mobile device identifiers used for service delivery and support
- Location data where needed to enhance the services we offer
- Feedback you share with us to improve our products and services
- Social media information you choose to provide or link to your account with us
- Details about the products you use or inquire about
We gather this information through various means, including user input during interactions, automated technologies like cookies on our websites, and data shared by third parties in accordance with their privacy policies.
Cookies are small files that help us understand how users interact with our website, improve functionality, and enhance the user experience. Our Cookie Manager allows you to manage your preferences for these non-essential cookies.
We maintain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once we no longer need your data, we take steps to either delete or anonymize it in a secure manner.
To safeguard your personal data, we implement robust organizational and technical measures. This includes using encrypted communication and partnering with secure third-party processors.
We recognize the importance of protecting children’s privacy. Therefore, we do not intentionally collect personal data from users we know to be under 18 years of age.
Our commitment to your privacy rights is unwavering. Depending on where you are located, you may have rights such as:
- Accessing and receiving a copy of the personal data we hold about you
- Requesting the correction of any inaccurate or incomplete personal data
- Asking us to delete or restrict your personal data
- Transferring your personal data to another controller
- Objecting to our processing of your personal data under certain circumstances
- Withdrawing consent at any time, where applicable
- Filing an appeal or complaint with a supervisory authority
We keep your privacy rights at the forefront and provide mechanisms for you to exercise them. For any inquiries, unsubscribe requests, or questions about your personal data, please contact our privacy team via email at [email protected] or through written correspondence to our address provided on our website.
We reserve the right to update this Privacy Policy as necessary. Any changes will be communicated through an announcement on our website so that you are always informed about how we protect your personal data.
For any updates, concerns, or further information regarding your privacy, please reach out to us. Your trust is important to us, and we are committed to handling your personal data with the utmost care and respect.